ENVIROSPEC

Author: Chris Ragan

  • Veterans receive a 10% discount at EnviroSpec

    Veterans receive a 10% discount at EnviroSpec

     

    Military Vets Can Save An Additional 10%

    EnviroSpec’s Military Appreciation Program (MAP) is our way of saying ‘Thank You’ to all members of our military family who have served on active duty and have been honorably discharged, or who are currently serving on active duty.

    To apply for this veteran discount, scan your veterans DD214 or active duty military identification and email it to office@envirospec.com

    Once you are set up in the Military Appreciation Program, you’ll receive a 10% discount on all qualified orders.* As you enter items in your ‘cart’ they will be reduced by 10%.

    Miltary Discounts can NOT be used to reduce the price of Pressure Washers, Engines, Pumps, Buy-Bulk & Save Items nor already Discounted or On-Sale Items.  

    The Military discount will not be applied to orders that total less than $150.00, after all other discounts have been applied. 

  • All About Unloaders and Which One You Should Use

    All About Unloaders and Which One You Should Use

    How to Adjust Your Unloader by Nozzling Your Pump Correctly

    First a word about bypass configurations

    Pressure washers generally are manufactured with a closed-loop bypass that cycles the bypass water in a small amount from the unloader by-pass port to the inlet port of the pump, and then back to the inlet port of the unloader. This configuration is an accident waiting to happen.

    Friction generated by the plungers moving against the packings generates heat that is transferred to the water. Because there is only a small amount of water, the water temperature increases rapidly. When the temperature exceeds about 155 degrees, damage begins to occur to the packings. If allowed to continue, the hot water can damage the plungers in the pump, damage seals in the unloader, and destroy the hoses between the pump and the unloader.

    Ideally, machines would either have their bypass plumbed differently, or have a thermal relief valve or switch installed as a safeguard against bypass heat build-up. Because most machines are manufactured in a way that allows this damage to occur, it is wise to change the setup aftermarket. For mobile wash setups that are truck- or trailer-mounted and are supplied by a water tank, the best way to configure the bypass is to plumb it directly back to the water tank. The benefit of plumbing the bypass this way is that it includes the water in the supply tank in the bypass loop.

    With a large amount of water in the loop, there isn’t enough heat generated to increase the water temperature enough to damage anything, no matter how long the equipment runs in bypass. Connect a long bypass hose from the bypass port of the unloader, plumbed with a hose barb, and have it terminate at a barb fitting on the water tank. The water tank can be fitted with a small bulkhead fitting on the top, then plumbed with a properly sized hose barb. The bypass hose can be reinforced chemical tubing, hi-spike bypass hose, or garden hose.

    The diameter of the bypass hose is determined by the flow of the pump and the type of unloader being used. For pumps that are rated below 6 GPM, a half-inch ID bypass hose is recommended when using a pressure type unloader, and a quarter-inch ID bypass hose is recommended when using a flow actuated unloader. For a pump with a flow rating of over 6 GPM, a three-quarter-inch bypass hose is recommended when using a pressure type unloader, and a half-inch bypass hose is recommended when using a flow-actuated unloader.

     

    Unloader VB10 2Pressure Washer Unloader Valve Types:

    • Compensating Unloader

    The compensating unloader valve is a pressure-type unloader valve with a compensating feature that makes the characteristic pop of pressure that occurs when the trigger gun is opened less severe. The advantage of having this feature is that the unloader functions more like a flow-actuated unloader without the same disadvantages.

     

    Flow Actuated Unloader

    K7 07_1A flow-type unloader responds to the stoppage of the water flow between the unloader outlet orifice and the trigger gun. When the trigger gun is open the water flows through the inlet port and out the outlet port, with a small percentage exiting through the bypass port. When the gun is closed, the flow is diverted through a channel that leads from in front of the outlet port to a piston assembly within the unloader body, forcing it to go down. The water is then all diverted into the bypass port. With no check valve holding the pressure from returning into the unloader from the outlet, the pressure throughout the system is relieved each time the unloader cycles. A cycle consists of the unloader supplying water to the outlet and then diverted to the bypass. An advantage of this type of unloader is that when the trigger gun is opened, there is very low pressure in the hose. The pressure then builds for about one second, at which point the maximum pressure is achieved. The smooth transition from low to high pressure is beneficial because it doesn’t have a jarring effect on the operator. A disadvantage is that a flow unloader does not allow an operator to downsize high-pressure nozzles. Because it senses flow, reducing the flow at the nozzle causes the unloader to cycle repeatedly. This type unloader should not be used with a weep gun as leaks will cause it to cycle.

     

    • Pressure Actuated Unloader

    AL607Also referred to as trapped-pressure unloaders, most pressure washers use this type of unloader valve. It is the least complicated to use. This valve responds to the amount of pressure exerted on the bypass valve. The unloader uses a seat, ball, and spring. These components control the flow of water into the bypass port. When the operator has the trigger gun open, the water flows from the unloader inlet port to the outlet port, with only a small amount being bypassed. When the trigger gun is closed, the pressure increases as the pump continues to push water out. When the pressure becomes greater than the resistance of the spring, the ball moves off the seat and allows the water to go through the bypass port. The bypass valve opening is aided by a check valve in the outlet port that quickly diverts the water flow to the ball and seat of the unloader. The check valve in the outlet also traps the pressure in the hose giving the characteristic pop of pressure when the trigger gun is opened that is associated with a pressure-type unloader. An adjustment knob or bolt allows adjustment of the springs tension on the ball by either compressing the spring down to create more resistance, or expanding the spring, thereby causing it to exert less pressure on the ball. When the spring is adjusted to create the maximum outlet pressure, little water enters the bypass port. When the spring is expanded, lower water pressure can push the ball out of the way, thus allowing more water to bypass even when the trigger gun is open. This reduces the flow of water to the gun and, of course, the nozzle. Less water being forced through the nozzle reduces the pressure at the nozzle. Here are some advantages. Pressure-type unloaders are less sensitive to flow restrictions than flow type unloaders. This allows various orifice sizes to be used without cycling problems. Rebuilding kits are usually very simple and inexpensive, providing the ball, spring, and seals or gaskets. A disadvantage to this pressure washer unloader valve type is the trapped pressure that creates the pop of pressure when the gun is opened. It can be dangerous when the operator is working from a ladder; it also spikes the pressure within the equipment.

    Rules of the Road for Adjusting Your Unloader

    If you don’t understand and abide by these rules you may as well not waste any more of your time. Simply go on with what you are doing because we just love selling repair parts!

    Rule 1: Know the maximum operating specifications of your pump.

    Rule 2: Never exceed those specifications.

    Rule 3: Never install a nozzle that allows for exceeding these maximum pump pressure.

    Rule 4: Once you have found the perfect nozzle that will give you the exact pressure (and no more), never again touch your unloader. Take the adjusting knob off and throw it away.

    Rule 5: Once all of this is complete and you want to lower your pressure simply install a larger nozzle but never a small nozzle that the perfect size that you found by following Rules 1-4 above.

    Understanding the reasoning behind finding the correct nozzle for your pump is the first step in knowing how to adjust your unloader as well as extending the performance and life of your equipment.

    Regardless of how long you have been in this business, experience has proven that both pressure washer distributors and contractors seldom get it right. If you are one of the ones who understand this article you will eliminate around 95% of your premature failures and downtime.

    Let’s Nozzle the Pump Correctly

    Let’s say you buy a 5.6-GPM 3,500-psi pump. The first thing you want to do is determine the exact nozzle that it will take to produce these specs. When you look at the nozzle chart it tells you that a 06.0 nozzle is the one you should use. So let’s see if that’s right. Most times it isn’t. Why? Manufacturers have been known to overstate the capabilities of some of their pumps to stay a little closer to their competition. I remember the first car I bought. It was a 6-cylinder, 1964 Dodge Dart with 3 on the tree. What really intrigued me was the speedometer registered 140 mph. Well guess what … get it so far?

    1. Before you start to adjust the unloader, remove your chemical injector and hook up your hose and gun and install that new 06.0 nozzle (or whatever nozzle the chart tells you to start with.)
    2. With the engine running and the trigger gun in the open position slowly turn the adjusting know so that the pressure gradually increases.
    3. Watch your gauge closely and please don’t even think about telling me that you don’t have a gauge because without one you may as well stop reading.
    4. Slowly tune the adjusting knob until you get to the rated pressure of the pump. In this case it is 3,500 psi.
    5. When you get to 3,500 psi turn the adjusting knob a little more to see if the gauge continues to climb. If it does, guess what, you have the wrong nozzle! Install larger nozzles until you find the perfect match. In this case, I would probably try a 06.5 or 07.0.

    So now you are going to say ‘but sometimes I don’t want full pressure’ and if this is the case simply install a larger nozzle. Example: Say the perfect nozzle for this particular pump was a #06.0 and you wanted to reduce the pressure. Try installing a #10.0 nozzle or maybe a #12.

    Why don’t you want to reduce the pressure by backing off of the unloader? When you do what is actually happening is you are bypassing valuable water to do so. Example: When you bought this pump you wanted both 5.6 gpm and 3,500 psi and by using the above instructions you have already found the perfect nozzle to give you both. But now you have backed off of the unloader to adjust the pressure down to 2,000 psi rather that installing a larger nozzle and in doing so you have reduced your flow dramatically. In this example, you have cut your cleaning time by as much as 40%.

    To monitor and maintain your equipment properly you must have a few low cost tools. Here are the ones you will need when nozzling a pump.

    1. A pressure gauge rated at 1.5 times the maximum operating pressure of the pump. Example: a 3,500-psi pump would require a minimum gauge rating of 5,250 psi (or our 6,000-psi gauge, Part No. 1132)
    2. Engine Tachometer: Remember that to achieve the maximum performance of your pump your gas engine must be running at the proper rpm. In the pressure washing industry this is typically close to 3,600 rpm. If you are having problems with your equipment it could very well be because your engine is not running fast enough and through horsepower loss your pump will not perform properly. (Tachometer/Hour Meter Part No. 1429)

    Diagnosing Unloader Problems

    Start by eliminating possibilities. Examine other components that may be the problem, starting with the easiest. Low-pressure or low-flow. Make sure the inlet water supply is adequate. Inspect for leaks, repair any significant leaks found. Check for clogs in the downstream chemical injector orifice or the high pressure nozzle and remove any debris found. The next step is to shut down the equipment, remove the unloader by releasing the quick connects, and then install a back-up unloader. If the problem is solved resume working and figure out the other unloader when time permits. If the problem persists, make sure the engine is running at the correct RPM. At this point if the problem hasn’t been resolved, begin pump diagnosis.

    Adjusting the Flow Actuated Unloader

    Adjustments are made with the pressure washer running and the trigger gun closed. Loosen the jam nut and begin the adjustment procedure with the adjusting bolt turned all the way into the unloader body. It should be noted that this is the opposite of the procedure followed for a pressure type unloader. A flow actuated unloaders pressure output is increased as the bolt is screwed out for the unloader body. Turn the bolt one complete revolution at a time, then open the trigger gun and wait five seconds before taking a pressure reading. Continue to adjust one turn at a time and check the results after each turn until the desired pressure is obtained.

    Adjusting the Pressure and Compensating Unloader

    Adjustments are made with the pressure washer running and the trigger gun open. Unloaders with knob adjustments should have the knob turned out to the maximum amount possible (counterclockwise). Always begin with the spring tension adjusted out (not compressed). If the adjustment is being made with an adjusting nut, loosen the jam nut to allow the nut to turn, and again, start with the nut screwed out so the spring is under very little tension. Turn the knob or nut one full turn in (clockwise) at a time until the desired pressure is reached. Never compress the spring fully because it will produce a damaging pressure spike when the trigger gun is closed.

    Unloader Repairs

    Let’s examine if repairing the unloader makes sense. Experience has shown that rebuilt unloader valves do not have as long an operational lifespan as a new unloader. Parts around those included in the rebuild kit wear also, causing the replaced parts to fail sooner. While it isn’t possible to determine how many hours a new unloader or a rebuilt unloader will function prior to failure, knowing that the rebuilt unloader will fail sooner is one consideration in making the decision between new and rebuilt. The other factor is rebuild kit cost verses new unloader cost. If a new unloader costs $35, and the rebuild kit for it costs $29, rebuilding seems foolhardy. But, if an unloader sells for $50, and the rebuild kit sells for $14.95, then rebuilding is probably cost-effective. One other point, unloaders have an unpredictable life span. They can develop a problem when brand new, or they can last many thousands of hours without any trouble. Most unloaders fail somewhere between these two extremes. The age of the unloader should be considered when looking at replacement or rebuilding. A 2-week-old unloader that is leaking where the adjustment bolt is threaded in should probably be rebuilt, while a five-year old unloader should be replaced, and buried with honors.

    Unloader Installation

    There are a variety of ways to install an unloader. Keep in mind that easy access for adjustment in important. Since unloaders will — not often but — eventually wear out, the use of European style twist fast quick connects allows for rapid and easy replacement in the field. It is recommended that all the ports be set up with quick-connect couplers and plugs. A pressure gauge that is visible when adjusting the unloader is important for precise adjustments. Be sure to properly identify the ports, they are usually marked in, out, and bypass. If they aren’t marked and you don’t know, find out before proceeding. Some unloaders have more than one inlet port to allow flexibility during installation; others have an additional port for a pressure gauge. Unloaders can be mounted directly to the outlet port of the pump using a pipe nipple. There are advantages to mounting the unloader on the pressure washer frame using an unloader mounting block. The unloader can be located where it is the most accessible. A short length of high-pressure hose, which is also called a jumper hose, is used to connect between the pump outlet port and the unloader mounting block. A jumper hose is used to connect the unloader outlet to the inlet of the coil or to the outlet of the pressure washer. Most unloader valves can be mounted vertically or horizontally.

    As always, remember to Power Through!

  • Burner Wiring Diagram

    Burner Wiring Diagram

    The Following Is A Diagram For One Of Our Hot Water Pressure Washers. It Is Intended To Be Used As A Guide Only.

  • How to Develop a Power-Washing Marketing Mindset

    How to Develop a Power-Washing Marketing Mindset

    Today’s topic is how to develop a power-washing marketing mindset, so that you can really start attracting the number of clients and, more importantly, the kinds of profits that you want and deserve in your business.

    There is a lot of content here that I want to introduce to you; the best thing you could do is print this off and grab a highlighter and cup of coffee.

    Discuss Marketing Internally

    I want to start with internal thinking about power/pressure washing marketing ideas.

    Most of the people that I specifically deal with daily are small power-wash business owners. Some of them have other jobs, meaning they have a lot of baggage when it comes to marketing and selling. You may relate to some of those thoughts.

    When you come from a professional background it may be something like, “If you do a good job, you really shouldn’t be doing marketing. Your good reputation and your good results for clients should be enough to get you more business.”

    Of course, that’s the biggest bunch of crap that anyone could have ever told you. That is simply not true.

    Some people — and I was one of them for a long time — think of marketing as manipulative, as “salesy” and forcing people to do business through you, or flat-out lying to them about something that doesn’t exist just to get the check. To a certain degree, there is a possibility for manipulation in marketing strategies.

    When I teach in-depth concepts in sales, specifically concepts on closing transactions, I often warn people that they are really powerful techniques.

    If you’re a good person, you will use those techniques in the right way with a lot of honesty. If what you bring to the table is ill intent, then obviously you will use them for whatever purpose you want. I don’t like that!

    There are a lot of great strategies and great businesses. If people tend to do bad things, then they’re bad people to start with.

    Instead of having all those negative feelings with marketing, thinking that it doesn’t work for your particular situation or that because you have to market and actually ask for the sale, it is somehow a poor reflection on you or the quality of your services. I encourage you to shift into a different mindset.

    Shift into a mindset that has more to do with your ability to reach and touch and help more people, whether you’re dealing with individuals as your customers, business owners, or corporations.

    There’s always an opportunity to educate them and deliver value through your effective marketing. It’s based on education and letting them sample how much of a difference you can make for them without really being manipulative and salesy.

    Create Leverage for Your Business

    Another thing I want you to start thinking about throughout your marketing is you want to create leverage for your business.

    You can’t afford to use strategies that hinge on one-to-one contact. At some point, if you want to build a highly effective and highly profitable power-washing business, you will simply run out of time to have that many meetings.

    It’s much more effective to start looking into strategies that create leverage for you by introducing you to marketing strategists and allowing you to promote yourself from one to many. There are many different examples such as your eZine, workshops, joint venture strategies, direct mail and speaking opportunities.

    You’ll typically want to limit your cold calls and networking events. They can be effective, but they’re extremely time-consuming. Frankly, for most people they’re very ineffective because, they just don’t know how to do it correctly.

    Another concept I want to talk about very quickly is the fact that you have to start realizing that you are in two businesses.

    You’ve probably heard me talk about this before. I want to cover it once again as we embark on this journey because this is a concept that truly changed my life and I know it can change yours.

    Before I got into training, educating, or even talking to other power washers, I owned and worked for East Coast Powerwashing Inc. I’d hired consultants many times before I actually got into the business of teaching.

    In my power-washing business, I was the king of effectiveness and cost-cutting (some call me cheap). What that means is when I brought consultants into my business; they often tried to pick my brain on how I structured things so that they ran so efficiently and effectively.

    One of the first things consultants would look for was ways to stop unnecessary expenses. They were always amazed at how I was able to run a really tight ship. But then it dawned on me that you can only save so much. At some point, in order to grow, the only strategy is to bring in more money. If you don’t have enough, there is only so much you can cut. You have to start bringing in more money.

    Your Businesses … Besides Power Washing

    I first heard this concept that you are in two businesses from Dan Kennedy’s “Magnetic Marketing” years ago. First and foremost, you have to be in the business of marketing and selling before you can be in the business of power washing.

    It completely turned around the way I looked at my business. It took me out of the operations and into marketing and sales. It took me out of working in my business, making sure we pinched pennies and everything ran extremely effectively.

    That part is still important, but it took me into the business of working on my company, developing and implementing strategies that brought more customers in the door.

    That ensured that we kept those customers for a longer period of time. It ensured that we could get them in the door more frequently. It ensured that they talked about us to all their friends and associates. That’s the type of focus you have to take in your business.

    Another part of it is sometimes we get so married to our ideas that we forget there’s an audience out there that, unless we’ve satisfied them, teach them, and given them what they want, they will not want to buy from us. You have to really be responsible for shifting your ideas.

    You have to have enough discipline and foresight, and be in touch with your audience so you can shift if you have to and ditch ideas that don’t work. Ditch ideas that are hard to implement and don’t prove to be profitable in a very short amount of time.

    Once again, it’s so easy to fall in love with what you think people want. If they don’t want it, you can be forcing it down their throats for a long time to come and still have very poor results in your business.

    Think Like a Business Owner — With Strategic Growth in Mind

    The next concept I want to share with you is that you have to start thinking of your business like a business owner and not like a freelancer. It’s another big concept that made a big difference for me.

    Here’s the difference. As a freelancer, you’re always thinking, “How can I sell the next product”? How can I get the next gig? How can I make the next few dollars? How can I pay my expenses and stay in business for another month?”

    As a business owner, you are really much more focused on the strategic growth of your company. Your thoughts are shifting from, “How can I solve somebody’s problem?” The are movie to, “How can I build a machine that solves someone’s problem without me?” We’ll come back to this in-depth.

    When you build a product or develop a service, you’re thinking about the long-term ramifications of what you are creating. What kind of infrastructure you can build to have that product or service delivered on an ongoing basis, with minimal or no involvement of your time and energy as you progress in building that business.

    What strategies do you have to develop and continue to drive new customers and clientele to your business on an ongoing basis, in automatic and leveraged ways?

    You have to start thinking about the cost of customer acquisition and the cost of delivering your power-washing services long term.

    You have to start looking at how you can maximize the profitability from each client that you acquire rather than just getting one gig, depositing the check, and leaving.

    Instead of launching a product, you want to launch a business. Instead of launching a service, you want to launch a company that delivers a service.

    It always kills me when I hear people talk about their services. They talk about themselves in terms of what they do instead of in terms of what kinds of problems their businesses solve.

    Instead of being a power washer, you should be the owner of a company that helps people maintain their image and helps them keep a healthy and happy home or business.

    Job No. 1: Business Operator

    You are a business owner first and foremost.

    What comes with this is you have to start thinking about the value of your time. What I mean by that is I use a lot of freelance professionals. I know that you likely outsource some of your work to somebody else as well.

    When people come and offer me their service for $10, $15, $20, or $30 an hour, and sometimes they are very skilled at what they do, it’s good for my business. I get to have some work done inexpensively. But it’s terrible for their business.

    It has to do with the fact that at some time in your past, you might have been paid a certain amount of money for doing certain work. When you decided to go out and do it on your own, you figured if you just charged a little bit more than what you used to get paid per hour, you’ll now have a successful business.

    Yes, you will now be a successful freelancer. But you will not have a successful business. You have to factor in the cost of acquiring customers, the cost of infrastructure that it takes to run your business, the cost of pressure washers and equipment, and the cost of insurances and medical expenses. These have to all be factored in when you’re building a business that’s designed to feed you and protect you.

    You have to calculate all those fees and costs when you’re thinking about the value of your time. Keep in mind that every time you turn the key on the ignition of your vehicle it just cost you $95 plus.

    In retail, you have a concept of buy low and sell high. The same thing should apply to your business.

    Right now, you may be the only power washer in your company, so think about what would happen if you got sick or were unable to perform certain duties or tasks.

    Could you bring in another power washer and pay them an hourly wage out of what you were charging your customers and still make a profit? That will give you a very good indication of how healthy your pricing is for your power-washing services. READ THAT AGAIN!!!

    That also gives you an idea about what activities you should be focusing on in your power-washing business that are worth the kind of fee you want to generate for your time. Then you can think about outsourcing everything that can be done for less money to other people.

    What Exactly Are You Selling Anyways?

    The next thing I want to touch upon very quickly is the idea of what it is you are really selling in your business. This is actually very near and dear to my heart right now because it’s something I am working through in my company once again. I’m working through it in one of my niche markets.

    What exactly is it that we’re selling to our customers?

    I’m not selling my power-washing service. I’m not selling house washing. I am selling success. I’m selling pride and security, that feeling of “ah.” That’s what you’re buying when you come to me.

    What are you selling?

    Notice how you communicate with your customers. Are you saying things like, I am the best power washer, I have the best equipment, or I have been power washing for 20 years. It’s all irrelevant.

    What is it that people would be willing to hire you and pay you money for? Dan Kennedy calls it selling money at a discount. Remember that people only take action for a couple of reasons. One is to get away from pain and the other is to gain pleasure. Usually, it’s harder to sell the gain pleasure concept unless you’re aiming for a higher, affluent clientele.

    If you’re dealing with average, middle-class people, average-sized companies, or small-business owners and entrepreneurs, it’s typically easier to get them to act when you’re a selling a painkiller. If you help them get rid of their pain, that will motivate them to take action and actually work with you.

    It’s a very important concept, what it is that you are selling. I like to talk about it in terms of solving other people’s problems profitably. If you really look at that sentence, it has a lot of content built right into it.

    First of all, you have to know who those other people are. It can’t be just everybody. The more specific you get the more effective you will get in your business and in your marketing.

    Going back to the sentence, solving other people’s problems profitably, who are those other people? What are their problems?

    What makes them wake up or stay sleepless at night? What are their thoughts? What makes them worry most of their waking time? Are they thinking about not having a safe clean house to live in? Are they worried about what the neighbors are saying? Are they thinking about a serious health problem and what it might do to their financial situation and their family? Are they thinking about their relationship? Are they thinking about their problems on the job?

    Are they thinking about having a lack of something in their life that may cause problems? Is it looming on the horizon? Are they really stressed about it? That’s what you need to address with your marketing message. That’s the problem you want to solve.

    The solving profitably part has a lot to it, too. That has to do with what kind of power-washing business model you will build.

    You get lucky. You solve somebody’s problem and get paid $200, but it cost you $400 to solve their problem. Obviously, that’s not a very profitable proposition. You can’t stay in business doing this. Or you might have made $1,000, but it took you a month to solve the problem. Once again, that’s not a very profitable proposition.

    What’s the business model, the vehicle, or tool that you will use to address people’s problems, to solve those problems, and to make sure that you actually turn profit on the back end?

    A lot of thinking needs to go into building your business and marketing machine before you even start putting your first promotions out there.

    Several Points to Grow Your Power-Washing Enterprise

    What I want to show next is nine specific traits that I think are important for you to really develop and master for yourself as a person — and to grow as a power-washing business owner.

    I often talk about the concept that you can only grow your business as fast as you grow as a person. I want to show you nine things that I think are extremely important.

    Every person I come into contact with that’s been effective in developing their business quickly and successfully, and who runs a profitable company, has mastered those skills or traits. Or they have surrounded themselves with people who can support them in the areas where they’re not particularly strong or are flat-out weak.

    Have a clear vision of where you’re heading.

    It’s so important, yet so few people do it.

    If you are not crystal clear in what you want your business to look like when it’s complete, it’s so easy to get distracted. It’s easy to get overwhelmed by so many different ideas, possibilities, tactics, and opportunities that are just thrown your way on a daily basis.

    Are you clear on what your role in your company will be when it’s completely built? Who else will be working in your company?

    How big will your company be when it’s done? Maybe you want to stay a one-person power washer and just have one or two support people. Do you want to build a multi- million dollar, multi-unit company with hundreds of employees, managers, and VPs of different departments?

    You have to know where you’re going so you can start looking for effective strategies, tools, and vehicles that will take you there.

    Take time off regularly for private thinking time.

    Disconnect from your business and your life. Take quiet time to envision the direction in which you’re heading.

    For every single breakthrough in my business, I can think back to a time when I disconnected and managed to budget some private thinking time for myself. That allowed me to break through a specific problem, which allowed me to think bigger and more creatively. That then allowed me to get reconnected to the big picture of where I was heading with my business.

    Having this vision is the first trait of a successful marketing mindset. The second characteristic or trait is having a plan. Vision is your goal or target. It’s where you’re going. The plan is your road map of how to get there.

    So many people get distracted by so many different ideas because they don’t have a step-by-step action plan. It doesn’t have to be complicated.

    Have a vision, then have a plan.

    Yes, there is room for course corrections as you go through and implement your plan, but at least the major stepping stones have to be there. Things like the types of services, the pricing, and the two, three, five, or six major marketing vehicles you’re going to employ to drive your first profits. Things like how the first systems will work in your business.

    You have to have a plan.

    How will you bring customers back? What additional power-washing services will you develop as your company grows?

    What sorts of tools and vehicles will you use to drive traffic to your website, to generate lists, or to build a database of prospects and clients? How will you keep in touch with those people? How often will you keep in touch?

    At least the key components, the basics, have to be there. You can always expand and add to it, but you have to have a good idea of how and what you will put in place to take you to your vision. That’s the second characteristic.

    Keep focus on your goals, to stay on course.

    The third characteristic is focus. This one is so important for all of us because one of the blessings for power-washing small-business owners is the fact that we are doers. That’s what makes us break out of the mold. That’s what makes us start our own companies.

    That’s what drives us to get things done, to get the results, and to achieve. However, it’s also our biggest downfall and problem because we tend to do too much.

    We tend to get overly creative and distracted by so many different possibilities. Just because we can do things doesn’t mean we have to do them. In our minds, we become superheroes and overachievers. We can get anything done that we can possibly think of. We get distracted by too many possibilities.

    I see it in so many of people who’ll work half a day on one idea, half a day on another idea, and then the next half of a day on something else. Before they know it, they’ve spent a week, two weeks, a month, three months, or six months of working on different ideas every single day. Nothing gets completed. Nothing gets implemented.

    You need this focus of staying the course, the focus in your vision, and the focus on implementing your plan.

    Drive to break through barriers, instead of giving up.

    Another element that comes right after focus is drive. Drive is almost persistence. It’s the ability to break through barriers as they come up instead of giving up.

    It may seem like this makes sense, but think about situations or places in your business and life where you said you wanted to do something. But once you realized how much work it was, that it was going to be more difficult than you thought, you didn’t know certain parts or how to do things, you just gave up.

    Your excuse was, it really isn’t what I wanted. That’s not true. It is what you wanted. You just gave up because you were lacking the drive. You were lacking the persistence to implement it.

    Tap into an abundance of ideas, strategies, and resources.

    One more component is abundance. In a way, this ties in with your focus.

    What I mean by that is if you always believe there is enough business out there, that the information you need will be provided to you and you can freely find it when you need it, there is an abundance of ideas, strategies, and resources, it will free you to stay focused on things that you want.

    One of the biggest distractions that many of us have to deal with right now is just an avalanche of information every single day.

    Every day, an email lands in your box, a voicemail arrives on your phone, or a fax comes in and offers you something. It could be a new pressure washer for sale, a new tool, a better mousetrap, a better website, how to make more money with Google Ad Words, develop a better name squeeze page or drive a ton of traffic to your website.

    They’ll say this is my way; everybody else is lying to you. Everybody else is telling you half truths. My way is the way. Of course their way is the way! They’re promoting their services and products.

    What they’re not telling you is that because you have this scarcity mentality, you tend to jump on it and purchase. You think it won’t be there tomorrow. They’ll say, only the first 10, 50, 1,000, or 5,000, and then it’s gone. It is never true.

    Unless you can implement the strategy and tactics you’re about to invest your money in right away, don’t buy it. Believe that it will be there when you’re ready for it. When you receive an email with a brilliant strategy, don’t be a packrat. Don’t print it out and stuff it into a big folder somewhere on your shelf-help space. Don’t stuff your email folders with it.

    Let go of it. Believe that when you need it, when you are ready to take that step, when your plan calls for implementing such-and-such strategy, you need to know that information will be out there for you to easily find.

    Don’t gather emails and information. Don’t purchase products and strategies that you cannot immediately implement.

    I know that this is something not too many people talk about because this is what keeps information marketers in business. This is what allows them to sell you the next idea, breakthrough, or product.

    I encourage you, if you can, to choose one or two people. Follow their recommendations. Implement, as fast as you can, everything that those people are teaching you.

    For so many people who are in the power washing business for themselves, one of the biggest problems is fighting overwhelm feeling. The reason they create this overwhelm is because they don’t have the vision or the plan.

    They don’t have the focus to stay on the plan. They get distracted because they don’t have the drive to stick with it. They have this scarcity mentality instead of having the attitude of abundance, that what needs to be provided to them will be there at the right time.

    Don’t be like a fish and keep going after shinny objects, because like the fish, you will lose.

    Be action-oriented. “Just do it.” Implement now, perfect later.

    This characteristic is so critical. If you ever read any of my emails I talk about it all the time. It has to do with action. You have to be action-oriented. I know you’ve heard this so many times. So many people use it in their sales strategies. Action makes everything happen. It’s absolutely true.

    Think about going to a seminar, buying a product, reading a brilliant strategy or reading a book that gives you a great idea of a strategy. Just learning about it doesn’t do any good unless you put it into action. It makes absolutely no difference to you.

    Knowing about it doesn’t do anything. It’s using it that makes sense. It creates results. You have to be action-oriented. My wife Heather always tells me “just do it.”

    I was always told that if something is worth doing, it’s worth doing poorly to start with. Implement now, perfect later. If you’re not action oriented, you’ll always be in this analysis paralysis mode, stuck in a rut, not moving forward.

    With marketing, there are often no clear-cut answers up front. You have to put something out there, let the market critique it for you, and give you feedback on it.

    That doesn’t mean if you have a list of 20,000 people, you want a run a promotion to all of them at the same time and fall flat on your face. You can run a test to an audience of 1,000 people. I learned this the hard way. I sent out 8000 postcards that I thought were great and got a horrible response. I got the wrong size, had the wrong message on them and it cost me a ton of money.

    You may have a smaller list and smaller audiences, but the strategies are still the same. Don’t market to everybody at the same time. Test in small batches and see what happens.

    If you’re placing ads and creating strategies that you have to invest money into, test in small batches. Don’t spend $1,000 on an ad if $1,000 is all you can afford to risk and lose. Instead, spend $100 to test the ad and see if it works, then you can spend more and get more in return.

    If you spend $100 and the ad totally flops, at least you still have $900 left of your budget to perfect that ad and test a little different version of it.

    You always have to take action. You cannot be sitting there thinking, I don’t know, I placed this $1,000 ad, Will it work? Go around and start asking people questions. Start tweaking it. Ask around for some feedback. Facebook is a great place for this.

    Often you have to put this strategy out there and let the audience, your target market, tell you if they liked it, if they responded to it, and if it will generate results for you or not.

    You can follow some proven models. You can borrow some language from other ads, proven strategies and tactics, but ultimately you have to put it into action to see if it will work.

    What you want to do is develop a habit, a way of thinking, and an attitude that you want to put something into action as quickly as you possibly can. I want you to write this down. “Money loves speed” Just put things into action and you will see what happens.

    If it generates positive results and positive cash flow, then you keep tweaking, testing and improving upon it. If it doesn’t, then you have to really evaluate the opportunity.

    Did it fail to create the results you wanted to create because you implemented it poorly? Was it just a flawed idea that will not work regardless of how much time, money, effort and energy you put into it?

    You have to constantly be taking action on everything that you want to create, on all the ideas. If not, document your ideas. Keep a notebook.

    I have a digital voice recorder I use. When I have ideas, I talk into it. I have a ton of ideas. Many of them are probably very good ideas, but do you know what? They’re not very good ideas for right now because I have other plans.

    Those good ideas will only be a distraction. Documenting and/or writing them down allow me to stay free and focused on where I want to go at this time.

    Have discipline to make your goals and your plan a reality.

    Another characteristic is discipline. It’s the ability to do the things that need to be done when the initial excitement about the idea, tactic or strategy is gone.

    Think about it in terms of signing up for a gym membership. It’s so exciting, especially at the beginning of a new year. Everybody runs to the local gym and says, I want to get into shape. This is the year I’m going to take care of my health. It seems like such a good idea, so we jump on it.

    We spend hundreds, sometimes thousands of dollars on a gym membership only to completely forget about it in two weeks, three weeks or a month later. It just doesn’t feel good anymore.

    There really is a myth, a half-truth or even flat-out lie that you can only do fun things in your business and ignore everything else. That’s not true.

    When you build your business to a certain point, yes, you may have other people who will take care of the tasks you’re not particularly good at or don’t enjoy performing on a regular basis. You can outsource those to other people. But when you’re starting out, there are certain things that just have to be done.

    If you don’t particularly enjoy asking people for the sale at the end of a presentation so you never do it, you will always go hungry. You might as well get better at doing it. Learn how to do it well. It’s two minutes of pain for an eternity of glory.

    You have to be disciplined to do the things that need to be done when they need to be done.

    It goes back to one of my previous points: having too many distractions, too many ideas, constantly reading new things from new people. Remember, most of the time those new ideas are little more than promotions for that particular person for you to eventually buy something else.

    I know that this is something people don’t talk about because it kills their information businesses once you know it. But you have to know it in order to be successful. At some point, you have to stop the education and begin implementation.

    Built support systems into your business.

    One more characteristic is the ability to create support in your business.

    Support really has three components. You have to have the right information, the right know-how, and the capability to do things. If you don’t, the support will be either somebody who will teach you how to do it or somebody that will do it for you. That’s the information.

    The second component is accountability. Why is it that some people excel when they work for somebody else? Because they have the accountability factor. If they don’t perform, the boss is coming their way and they’re going to get fired. Pure fear drives them to do what needs to be done.

    A little bit of fear isn’t bad. But how can you create an accountability factor for yourself when you don’t have a boss?

    It might look like a Mastermind team, a closely-knit coaching group, a board of directors or board of advisor’s. Find three, four or five people who have successful businesses, who have success in areas where you want to achieve success. Ask them to meet with you on a regular basis, once a quarter or twice a year, and require you to give them an update on developments in your business.

    If you force yourself to do something like this, then the thought of having to present to somebody what the newest and latest is in your business, and how far you’ve moved forward in the last 90 days or six months, sometimes will be enough to drive you to get the things done that need to be done. You simply don’t want to be embarrassed.

    The fear that something bad might happen, you might look stupid or this person might think less of you, will drive you to get things done.

    The third component in your support system is having people around you who believe in you. None of us are machines. We are human. We have all sorts of emotions. We get affected by what’s going on around us and by our results, to a lesser or greater degree.

    When you put a lot of time into something and it doesn’t work the way you hoped it would, it’s easy to get discouraged. Sometimes we start doubting our own ability to create what we want to create. That’s the time to have cheerleaders around you.

    The people closest to you like family members and friends, ex-coworkers or business partners are typically NOT the best cheerleaders. They’re typically the ones who try to drag you back.

    It’s no reflection on you and your ability to do things. It’s just the way people are. When they see you moving forward, they have to make the choice to either catch up with you or stay behind. Staying behind is more comfortable. Their easiest choice is just to drag you down. They keep telling you, see, I told you it wouldn’t work. Why bother?

    That’s why you need to have other people in place that will always say, it’s just temporary, don’t worry about it, don’t give up. Let’s reevaluate it and see what your next step should be. Just keep going. You can do it!

    You’ve got to have the education/information component, the accountability component, and the pure cheerleading component of people who will have an undying belief in you and your ability to do what you want to do. The support factor is huge, don’t discount it!

    Develop a very high-quality self-image.

    The last area I want to cover is really about your own self-image. You have to continually work on improving your high, very healthy self-image.

    I see this in working with people. I see it in working with groups. People that have already created success elsewhere and have a very healthy self-image tend to recreate that success in their own businesses very, very fast.

    It has to do with things like what you expect. How much money do you expect to make out of your business? How much money do you expect your business to pay you every month, every week or every year?

    When you need to get things done, who do you call? Based on your self-image, you will reach out, pick up the phone and contact a different person. If you have a very healthy, self-assured self-image, it will be natural for you to pick up the phone and call the right person.

    Think about it in these terms. If Bill Gates needed to get a high-level strategic alliance with Virgin Atlantic, he wouldn’t call their support desk. He would call Richard Branson and say, Hey, I have this idea. Let’s kick it around.

    In your business, who would you call if you needed to get things done? Are you calling a support desk? Are you calling the company janitor? Or are you calling the person you need to talk to because you treat yourself as that person’s equal? You want their attention, not someone else’s.

    Your self-image has to do with putting value on your own time. What kinds of activities do you want to engage in on a daily basis? How do you treat your family and the people around you?

    How do you treat yourself? Do you come first or does your business come first? That’s a very important distinction. You always need to come first. Your health, your self-worth.

    If you work out of your home, how do you look when you sit at your desk? I used to dress poorly. I’d stay unshaven every single morning because no one else saw me. I finally realized that those things affect my way of thinking.

    It’s different for men and women. Men tend to feel good when they do well. Women tend to do good when they feel good. There’s a prerequisite of feeling good. For us guys, we actually have to do something good in order to feel good.

    You have to know yourself. What makes you feel good? What gives you the million dollar feeling that will drive you to decisive and effective action in your business?

    Those were the Nine Traits of Effective Marketing Mindset for you as a person and business owner.

    Three Specific Action Steps

    I encourage you to go through this in detail. Go back through it with a highlighter.

    Start asking yourself questions.

    Is this something you just know, or is it something you practice? What would it look like if you were to truly implement those concepts and act on them? What difference might it make in your business and your life?

    I want to leave you with three specific action steps for you to take based upon the concepts I’ve just discussed.

    First, commit to keeping a time log for the next week. It’s a very simple idea. It doesn’t have to be complicated. Just take out a notepad. Every single day, throughout the day, write down the activities you get involved in and how much time they take. At the very least, at the end of the day write down all the things you’ve done that day.

    Do it for a week. Next week, take a look at it. You’ll be amazed at how many opportunities there are for improvement, how many time leaks you had.

    Time just leaks through your fingers every single day. You’re wasting your most precious resource, your time, on things that you shouldn’t be involved in.

    Your second action step is to clean up your inbox. We get so distracted by things that show up in our email, either invited or uninvited.

    If you have a lot of spam, consider installing a spam filter. Consider getting a different email address if that’s what it takes. Look at all the information you subscribe to and ask yourself, do I really need to have this?

    Depending on where you are in your business, you may still be in the mode where you’re educating yourself like crazy and reading everything there is to read. I want you to read with new eyes.

    Ask yourself, Is this really a new concept that I’ve just discovered, or is this a new spin on an old story that’s designed to get me to move in a certain direction, buy certain products or get involved in certain ideas?

    Reevaluate all the information that shows up in your inbox. Clean it up so that you only devote a minimal amount of time to that activity each day.

    Reading and responding to your emails, in most cases, is not a money-making activity for you. The more time you put into it, the less time you have left to actually create results in your business.

    The third action step has to do with a tool that you’re using right now, your telephone. We often become slaves to it. I want you to free yourself from that tool that’s stealing your time in two different ways.

    One, let it ring. Let it go to voicemail. If it’s important, they will leave you a voicemail. Select a couple of times a day to pick up your voicemail and return your calls. Don’t let it interrupt your activity every time it rings.

    Second, when you do talk to people, be very aware of your time. It’s easy to spend an unnecessarily long amount of time on the phone chit-chatting with people when the business you called about could’ve been conducted in just a couple of minutes.

    You’re taking someone else’s time and robbing yourself of time that could have been used for money-producing activities, for strategic thinking, for building ideas and implementing them in your business to create leverage and boost your income.

    Create a time log. Clean up your inbox. Free yourself from the distraction of your ringing phone. Those are your three action steps.

    Be exceptional, be successful. 

    God Bless,

    Dan Galvin

  • Never Give Up, Never Surrender

    Never Give Up, Never Surrender

    I love that line from the movie “Galaxy Quest.”

    I was always one of those people who hated marketing and selling because I thought that marketing is manipulative or sleazy, and I would think that I was forcing people to do business with me.  That is until I started to talk to people and found out that most of my competitors had no clue what they were doing. I realized that I was the best power washer around and, most likely, so are you!

    So, if we have the best product and we do the best job aren’t we doing our prospects a total disservice by not convincing them to use us? Think about this, they are going to buy from someone and if it’s not you or me it might be the first splash and dasher that comes along who winds-up doing a crappy job.

    I started to talk to people and found out that most of my competitors had no clue what they were doing.

    So you LOST the job to a UN-qit! That is UN-qualified, UN-insured, UN-trained. WOW! I hope that one hit you as hard as it hit me. Believe me, I used to give up real easy when I was talking to prospects and where did it get me, nowhere! I would drive by the prospects house later only to see they had someone else do the job and it was done poorly at that.

    Have faith in yourself and never give up, never surrender!

    And always Power Through!

    Danny Galvin

  • Why complicate things?

    Why complicate things?

    Confusion 10Are you complicating things in your business?

    Why is it that so many mobile power washers over-complicate things, and end up creating a big mess that never had to happen?

    I see it all the time when I look at mobile power washers and the decisions they’re making in their business.  They end up creating massive complexity and confusion, rather than just keeping it simple.

    In my experience, most Power Washers start out with a very simple idea or concept, and then over time, complexity sneaks in the back door.  More details and ideas are put into motion, and before long, the business has become bogged down with complexity and challenges.

    Did you ever wonder why the power washer down the road is doing great and you are struggling just to get by.  You haven’t reached the amount of business you hoped for and you see all your dreams dwindling away?

    I used to be like that for the longest time, I’d come up with great ideas that are going to make me a ton of money and I’d spend hours dreaming about them,(and how I was going to spend the money) but somehow I could never make things happen the way I wanted. I was working like a dog and wearing myself out and was still broke!

    Then another idea would come along, this one is going to make me even more money, this is it, this is the one! The next thing you know after spending hours upon hours on this project it gets tossed to the side because a better idea comes along.

    What I didn’t know is that I suffered from an all too common problem that a lot of us have.  It’s known as the “Shiny Object Syndrome”

    Shiny Object Syndrome otherwise known as SOS!  SOS is not quite ADHD, it is more like a new idea that captures your imagination and attention in such a way that you get distracted from the bigger picture and go off in tangents instead of remaining focused on the job at hand.

    Ok, I think I have this “Shiny Object Syndrome”, now what do I do?

    Believe me when I tell you this, it’s not easy to get over this syndrome, but it is possible.  One of the first things you can do to help yourself is to slow down and stop jumping at everything that comes along.

    When you do have an idea that’s going to make you money the first thing you want to do is to give it an honest assessment so you can get a clear vision of where you want to be with it.

    Second thing is to know how easy or hard this idea is going to be to implement, will it be worth your time and energy? If you need to put more time and energy into the new project and the returns are lower than other power washing jobs, why waste your time?

    Third – Get Educated.  EnviroSpec’ website offers more technical advice on power washing than anyone else out there.  But they are hidden! Why? Because we like to reward our customers and keep you ahead of your competition, therefore we have hidden our most prized educational files and only you (our customer) will have access to these secret files.

    I can remember stumbling onto these materials from EnviroSpec when I started my Power Washing Business years ago and was I glad I did. These files saved me thousands of dollars in repairs and years of mistakes and time learning how to power wash.

    I have said it over and over again, but will say it again, “Anytime someone has compiled 20 or 30 years of experience into a package or class and you don’t take advantage of it you’re an IDIOT!!!

    Educate yourself – it’s FREE from EnviroSpec, all you have to do is read. Here are the secret links.

    www.envirospec.com/Wash_HowToWash.htm

    www.envirospec.com/techlib

    Don’t forget to click on “PowerWashPro” in the upper right corner for more incredible information.

  • Developing Your Marketing Message

    Developing Your Marketing Message

    Organized 1When people ask you “what do you do” how do you respond? Do you launch into a long and boring description of your power washing services like most people do? I go onto other power washer’s web-sites and all I see is – we do this we do that.  Well…

                  …here is a news flash for you:

    People don’t care about you or your power washing business.  All they want to know is if you can help them!

    Let’s be honest – people are generally selfish and self-serving.  You can argue about this all you want, but fact is most of us walk around thinking “What’s in it for me”.

    We are all tuned into WIIFM (What’s In It For Me) radio station. But for some reason when we are talking about our power washing business to others we forget about this and broadcast on station “WWD” – What We Do.

    You may have the best power washing service on the planet and be the best power washer out there – but, the fact is, if you can’t describe what you do in a way that people “get it” your business will dry up and die from lack of clients!

    But if you are like many other power washers you often struggle with finding a clear and concise way of describing what you do because most of us simply say “I power wash” or “I’m a power washer” that in no way tells me how you can help me.  Remember I (the prospect) want to know what’s in it for me.

    That is exactly why you need to develop a Marketing Message!

    So What Is This Marketing Message?

    The term “message” in itself implies a communication that is received and understood.  Your marketing message is what grabs your prospects’ attention, tells them how you can solve their problem, why they should trust you and why they should choose to do business with you over your competitors.

    You will use your marketing message in all your communication with referral partners, prospects and clients.  You will use it when you network.  It will be printed in your brochures and posted on your web site.

    Here are samples of Emotionally-Charged Words you can use in your Marketing Message. 

    Concerned, Akward, Tired, Frustrated, Disturbed, Petrified, Disappointed, Innundated, Terrified, Anxious, Plagued, Frightened, Disenchanted, Aggravated, Perplexed, Stressed Out, Discouraged, Disheartened, Overwhelmed, Irritated, Forced, Frazzled, Annoyed, Strained, Worried, Desperate, Obligated, Burdened, Hungry, Worn Out, etc.

    Before you can craft your Marketing Message, you need to figure out what your “Unique Benefit” is. What are you really selling? Or, more importantly, what are your clients really buying from you? Why are they spending their hard earned money with you?  One thing for sure – they are not buying what you are doing!  They are buying the RESULTS you offer them.

    If you read our article “What is your Uniqueness” you will know that my “Unique Benefit” is that I protect your home with our Plex-Master surface sealant after I wash it.”

    According to researchers and psychologist here are the top ten things people really buy:

    1. Make more money
    2. Saving money
    3. Saving time
    4. Avoiding effort (not have to do it themselves)
    5. Eliminating pain (physical, mental, emotional, spiritual, financial)
    6. Being desired
    7. Being accepted and loved
    8. Being popular and gaining praise
    9. Being Healthier
    10. Having more comfort and pleasure

    People desire and buy based on one of those desires.  Which one exactly will vary based on their social-economic status and current situation in life.  What’s really important in order to make your power washing service irresistibly attractive to your audience – you must address these core desires people already have!

    Remember – People don’t need to (and don’t want to) understand what you do; they just want to FEEL UNDERSTOOD!

    One of the top reasons Homeowners are choosing and willing to pay more money for power washers that use EnviroSpec products over the splash and dasher is that the consumer is educating themselves and wising up to this group who are using bleach or sodium hydroxide and destroying the finish on their homes, killing their flowers and etching their windows.

    Join the thousands of professional power washers using EnviroSpec products that are charging up to 5 X’s more than the splash and dasher and getting the job just about every time! What would you rather do, wash five houses for $99 each and constantly struggle to get buy or one house for $500 and grow your business?

  • A New Prospect Calls You Up. Then What?

    A New Prospect Calls You Up. Then What?

    Power Wash ContractorHere’s a guide to what you just might say for the best chance of getting the job­—even if you charge more than the other guy.

    Your cell phone rings, and you answer: “Thanks for calling Midville Housewashing.”

    “Hi, I’m calling to get an estimate on having my house pressure washed.”

    “Great, who is calling please?”

    “This is Stephanie Wilson.”

    “Ms. Wilson, this is Jack Johnson. If you can help me out with a little information, I’ll explain what we can do for you.” (Always use Mr. or Ms. when addressing a customer, as a sign of respect.) “Now what style home do you have, Mrs. Wilson?”

    “It’s a raised ranch.”

    “Okay, and what type of siding is it?”

    “Aluminum.”

    “Has it ever been cleaned before, Ms. Wilson?”

    “I don’t think so. We’ve been here since 1994 and I know we haven’t cleaned it.”

    “You must be getting a tremendous amount of oxidation or chalking on it by now.”

    “There is! In fact, we were planning on washing it ourselves last year but just never found the time.”

    “Now that I have this information Ms. Wilson, let me explain our service. First, we utilize very sophisticated equipment and detergents made exclusively for the exterior house washing industry.” (Don’t use the word ‘chemicals’ due to that term’s negative associations.) “Before starting the job, we run test patterns so you’ll see exactly what the clean siding will look like. If for any reason it doesn’t meet your expectations, the only charge will be a $35 service fee. I’m sure you would much rather proceed like this, instead of having someone come in, wash your home, only to be dissatisfied, right?”

    “Right!”

    “You should know that in some situations where surfaces have been neglected and not cleaned at proper intervals, or cleaned with harsh chemicals, the surface may not be sound enough to look like new, even after it’s been cleaned. But regular cleaning with the right detergents in the future will really help preserve the look and value of your home.”

    “I understand.”

    “Because believe me, your being happy with the job is more important to me than making money from a dissatisfied customer. Now, I also want you to know, assuming that you give us the go-ahead, that we never use detergents or other products that could harm lawns, shrubs, soil, pets or children. Everything is environmentally safe, because after all, it’s your home, and that’s important to you.” (Here of course, you’re creating a ‘bond’ by showing that you care about the same things they care about.)

    “I’m sure, if you’ve shopped around, you’ve heard other companies say that their cleaning products are biodegradable. The fact of the matter is, Ms. Wilson, given enough time, everything is biodegradable, even your house!” (Often you’ll hear a chuckle at this point, indicating that you’ve made your point.)

    As you continue your sales presentation by phone, be sure to allow the homeowner to comment or ask questions; the more interaction there is, the more likely you’ll make the sale. Take their considerations seriously, and acknowledge them for asking good questions.

    Then continue: “Now just so you know, we start out with the exterior gutters and work our way down to the foundation. We remove all surface oxidation, acid rain, pollutants and mildew. Then when we’re through with the cleaning process, we apply a Plex-Master surface sealant which is manufactured from the same chemical family as Plexi-Glass.™ This has been specifically formulated to protect your house and retard future mildew and oxidation. Then before leaving we’ll insure that porches, steps, walkways and driveways are rinsed clean of any solutions.”

    Chances are, the homeowner hasn’t heard this level of caring detail from your competitors. So when you present your estimate, she’ll understand how much more she’s getting for her money.

    Keep in mind of course that this phone sales dialog is just a guideline; you don’t have to follow it word-by-word. It’s intended to create ideas and give you a track to run on when talking to prospective customers.

    But if you follow the main principles, adapting them to your own business, you’ll learn to become persuasive enough to close on many more jobs than you lose. In fact, by ‘planting the seeds’ of what an informed homeowner should expect, she will be better able to resist the low-ball estimates of less-reputable contractors.

    And of course an educated homeowner will benefit by using a hard-working professional with the knowledge and products that will serve them well for years to come.

    Isn’t that the kind of customer where future referrals come from?

  • I Made Hundreds of Thousands of Dollars Using Plex-Master!

    I Made Hundreds of Thousands of Dollars Using Plex-Master!

    Plex-Master a Must-Use Product

    According to Dan Galvin …

    “I made hundreds of thousands of dollars off of this product alone!”


    On a typical 2,000-square-foot house, this is about a 20-minute process.DanPhoto-2

    Simply apply Plex-Master through your down-stream injector and rinse before Plex-Master dries. We recommend doing the house in four to six sections. This product goes on over windows and rinses freely.

    Most people want their house washed before they pay the window cleaner. When you use Plex-Master a window cleaner is not necessary because in addition to leaving a protective barrier that will last up to one year, Plex-Master also leaves the windows sparkling clean.

    When you are done put them on your calendar to call next year for a follow-up Plex-Master treatment that you will charge $149.95 for another easy 20 minutes job!

    The Product:

    Plex-Master is a mildew retardant and surface protector with gloss enhancers specifically formulated for the exterior house washing industry.

    Plex-Master is a blend of silicone and silicone hardener, polymer and mildew retardant that will enhance the appearance of vinyl and aluminum siding, painted wood and metal surfaces after cleaning. Plex-Master is also an excellent product that will eliminate or substantially reduce the reformation of mold and mildew on all surfaces.

    Plex-Master provides a distinctive edge that will separate the professional contract cleaner from the “splash ‘n dash” house washer. For just pennies per job the contract cleaner can provide the homeowner with a “cleaner clean” and a “brighter shine” that will last much longer than that of their closest competitor.

    When you explain the advantages of using environmentally friendly products that will leave the soil exactly the way you found it and the added benefit of the Plex-Master application you have virtually left your competitors in the dust (or dirt). With the addition of this product to your sales presentation you will be washing houses from $400 and up even though your competitor quoted them for $79.95. This is a fact that has been proven time and time again.

    Mildew, which will form on virtually anything, will be much easier to remove when the surface has been coated with Plex-Master. In most cases the homeowner will be able to keep the surface looking alive and free of mildew for up to one year with an occasional rinse down using a standard garden hose. Another great feature of Plex-Master is that once applied and rinsed before it has been allowed to dry, the windows will be squeaky clean.

    And always remember to Power Through!

  • Man vs. Dirt: A History of Cleaning Chemicals

    Man vs. Dirt: A History of Cleaning Chemicals

    cleaning chemicals historyBefore there was much of anything to clean, there was water. As mankind’s first cleaning chemical, it was a pretty effective one; you could easily wash the mud off your hands in a waterfall, puddle or ocean. Because of its molecular structure, many substances simply dissolved, and were rinsed away, in water, which is why it’s considered the “universal solvent.”

    Around 2200 B.C., the ancient Babylonians found a way to improve water’s cleaning power, and like so many great discoveries, it was by accident. Water had been used to clean cooking utensils that were covered in animal fat and wood ash. By combining the three substances, they inadvertently created the world’s first soap.

    The Egyptians used vegetable oils and alkaline salts to make their soap, and were perhaps the first people to regularly bathe their bodies and launder their clothes. Did that bit of progress improve social interaction, and therefore help create true societies? History doesn’t say.

    The hearty people of the Greek empire managed to wash themselves without soap or water. They’d rub down their bodies with clay, sand, pumice or ashes. Then they’d cover themselves with oil, and finally scrape the oil off with metal blades.

    The Romans rediscovered the benefits of soap and water, again by accident. Atop Mount Sapo, animal sacrifices were traditionally practiced. When it rained, animal fat and volcanic ash flowed down into the Tiber River. The mixture created a lye soap solution, making the river an ideal place to wash up. And “sapo” became the basis for our word “soap.”

    After the fall of the Roman Empire in the 5th century, the tradition of washing ourselves and our stuff went away, ushering in 1000 years of uncleanliness and bad hygiene, not to mention several deadly plagues.

    A new awareness brings new products

    Finally, in the late 1600s, cleanliness came back into fashion in Europe, as people made the connection between personal hygiene and defense against disease. Manufactured bars of soap became available, along with ­— of course — advertising campaigns to promote them.

    In some countries, though, soap was taxed as a luxury item. Eventually that tax was removed, enabling even people of modest means to enjoy clean bodies and possessions.

    In 1898, B.J. Johnson developed the first formula for liquid soap. Since it was made of palm and olive oils, he called it Palmolive. It was an instant hit. The first liquid soap for household cleaning followed, was made from pine oil, and was branded as Pine-Sol.

    During WWI, the animal fats that were still used to make soap were in short supply, so chemists in Germany created a cleaning chemical made from synthetic — as opposed to natural — ingredients. The result? The first detergent.

    Proctor & Gamble’s labs resurrected the detergent idea in 1943. The laundry soap flakes they had been selling turned both white and color clothes grey-ish. They improved the “synthetic surfactants” by adding phosphate compounds and other enzymes. The result was Tide, which could penetrate greasy, difficult stains that soap and water alone couldn’t touch. The product became so popular, especially in areas with mineralized or “hard” water, that stores had to limit the quantity that each housewife could purchase.

    By the 1950s, detergents had replaced soaps for washing clothes in developed countries. In the 1980s, detergents were developed that could clean in cold water. In the 1990s, super concentrated liquid detergents came out, and in the 2000s, biodegradable, green-friendly products were released.

    Today, even bar soap is not technically soap — it’s a petroleum- or synthetic-based bar of detergent. Real soap is only available from natural-product companies.

    Power washing becomes an industry

    The first commercial high-pressure washing of buildings and vehicles in the 1960s went back to basics — just water, the hotter the better. But specialized detergents evolved as well as the ability to inject cleaning chemicals into the water stream.

    However, those chemicals were often caustic, removing paint as well as the dirt.

    In the 1980s, EnviroSpec began developing safer, more effective detergents. By the next decade, EnviroSpec had figured out how to defy the laws of chemical compounding by developing super-concentrated SuperFlo Polymer.

    The environmentally-friendly detergents made from that formula were an immediate success among cleaning contractors throughout the country. Now, EnviroSpec offers a family of cleaning chemicals for every possible need, having made a huge impact on the mobile power wash industry, and leaving everything from houses and trucks to commercial kitchens and gravestones looking newer than they actually are.

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